Frequently Asked Questions
To lower your premium, ask your insurance broker about the following:
- increasing your deductible (i.e., your share of the cost of a claim) – by increasing the amount you are willing to pay, you will decrease your premium;
- dropping collision coverage on an older car;
- bundling your car and home insurance;
- installing an approved theft deterrent system in your vehicle;
- buying a car with a lower-cost insurance rating.
Your insurance broker will assess your needs based on the details you provide about your home or vehicle. In case of home insurance, a complete inventory of your belongings will help you get the right coverage and make it easier to file a claim.
Replacement cost is the total cost that your insurance company would pay to fully reconstruct your home if it were destroyed. Replacement costs include things that may not be included in the resale value, like the cost and availability of skilled labour, debris removal, extra expense due to more stringent building codes, and more. If you made upgrades or did renovations, talk to your broker to make sure you have the right coverage.
However if you had Lifestyle Advantage™, you could spend the replacement cost however you wish. With no obligation to rebuild, you could downsize and keep any leftover money. Certain restrictions apply, so call your broker to see if Lifestyle Advantage is right for you.
A deductible is the portion you are responsible for paying in the event of a claim. For example, if your car insurance policy has a $1,000 deductible for collision and there are $5,000 in damages, you will pay the first $1,000 and the insurance company will pay the remaining $4,000.
If you drive in Canada, car insurance is mandatory, no matter what the vehicle. In BC, mandatory car insurance is provided by The Insurance Corporation of British Columbia, a government-owned public insurer. Optional coverage can be purchased from private insurers, like Intact Insurance.
To learn more, contact an insurance broker! Making sure your policy covers exactly what you need is what a broker does best.
We recommend that you talk to your insurance broker, who can advise you on any changes you would like to make to your policy, including cancellation. Your broker is listed on your insurance policy.
Digital Proof of Insurance
The digital version of your proof of insurance is available in the app. However, this is not a valid proof of insurance in your province. Make sure you always carry the paper copy.
If you have an iPhone, use the Wallet app and select the 3-dot menu to access the share feature. You can also use AirDrop, iMessage, or email to share your digital proof of insurance. It's not possible to share your digital proof of insurance with an Android device. Only policyholders* have access through the app. In the meantime, make sure you always keep the paper copy in your vehicle.
*The policyholder is the person whose name the insurance policy is registered.
We are committed to protecting your privacy, which is why our digital proof of insurance is available on your phone’s lock screen. This feature allows you to lock your screen and restrict access to your phone's content when sharing your digital proof of insurance.
For added protection, you can also turn off notifications, but remember to be careful not to unlock your phone through fingerprint or facial recognition accidentally.
By using this digital proof of insurance, you accept all risk and responsibility associated with its use.
When you renew or make changes to your policy, the changes will appear the next business day in the app and widget.
If you have the Wallet app, visit the Car or Documents section of the app and select "Add to Apple Wallet" to get the latest version.
When you add the widget to your iPhone or Android device or use the Wallet app, you can access your digital proof of insurance even when you're offline.
On your digital proof of insurance, you will find the name of your broker and insurance company with your policy number, coverage dates, name, address, as well as the year, make, model and the serial number of your vehicle.
If you choose to use digital proof of insurance, you're responsible for any risks that may arise, such as damage to your phone by a third party, including a police officer.
As long as the vehicle is covered by a personal auto insurance policy, you can access your digital proof of insurance through the app or your Client Centre account.
The digital proof of insurance is equipped with several safety features to prevent fraud and protect your privacy. The app will never allow access to your location or personal information without your explicit consent.
It's the driver's responsibility to have a valid proof of insurance at all times. Be prepared for the unexpected by keeping a paper copy in your vehicle.
Intact Insurance offers insurance for your house, condo, apartment, cottage, home-based business and rented dwellings. We can also cover identity theft and offer liability insurance. Read more about home insurance.
Intact Insurance offers tailored home insurance coverage to fit your lifestyle, so you can choose exactly what you want covered: your home, its contents, or yourself. Visit our home insurance section to learn more, or if you have specific questions about your coverage, contact your broker.
When calculating your premium, various factors are taken into consideration. Some examples include:
- The location of your home
- The age and condition of your home.
- The number of years you have lived in that home
- If your home is built for or used by more than one family
- How your home is heated
- Proximity to fire-fighting support
- If you work at home
- How much protection you want
- The number of claims you have made in the past
The premium you pay is determined by different factors. The good news is, there are actions you can take to reduce your premium and simultaneously protect your home:
- Evaluate your coverage every year to make sure it reflects the current value and condition of your home, and takes into account major improvements or purchases.
- Implement preventative measures like an alarm system, main line backwater valves, water sensors, alarmed sump pumps, and tankless water heaters. You should also perform regular maintenance to your plumbing, your electrical and heating systems and your roof.
- Ask your broker about discounts you may be entitled to - you might qualify for additional discounts if you are mortgage or claims free.
- Avoid a cancellation penalty by waiting for your renewal date if you want to switch insurance companies.
- Some coverage options might allow flexibility. Your broker can help you determine precisely the level of coverage you need.
- Paying your premium annually can help you avoid interest charges or service fees.
We do! In fact, our extensive water damage coverage allows you to customize your insurance policy in the event that water enters your home. Availability depends on each individual situation, please consult your broker for more information.
If you are worried about water damage, then our extensive water damage coverage is for you: sewer backup, water and sewer lines, overland water and ground water can all be part of the coverage you can customize based on your needs. You can also read our water damage checklist for prevention tips and check out our basement water damage calculator, which can help you determine how much coverage you need.
A professional business insurance broker is qualified to determine what types of insurance coverage your business needs, based on a comprehensive risk analysis. Intact Insurance works with more than 6,000 broker offices across Canada. We can refer you to an insurance broker in your community – someone who understands your business and can help you find the right business insurance coverage.
Every business has unique risks. A business insurance broker with experience in your industry can determine whether or not your business risks justify specialized insurance coverage (for example crime, professional liability or sewer back-up).
Business insurance premiums may increase for a number of reasons. Increased property values, or increased sales will cause a premium increase because the exposure to loss has increased. General Liability and Professional Liability premiums reflect your business’s sales. As sales increase, premiums typically increase even if rates stay the same.
No – nothing can prevent your business from being sued. Good business practices reduce the probability of a lawsuit but a person or organization can sue your business for almost anything – frivolous or justified. Your business insurance coverage can help you pay to defend allegations or actions against your business.
The deductible on your business insurance is the amount you pay towards repairs or replacement in case of damage or theft. If you choose a higher deductible in return for a lower premium, it saves you money. The tradeoff, however, is the risk of having to make a claim and pay the higher deductible amount.
Talk to your broker about the right deductible amount for your business.
We offer three convenient payment plans to help make it easier to manage your budget. Choose the one that best suits your needs:
easipay One Pay
Make one upfront payment at the start of your policy. Choose to pay online, or via automatic bank withdrawal, cheque, money order or credit card.
easipay Three PayPay your premium in three equal payments. Your first payment (plus a $35 installment fee) is due at the start of your policy; the second is due three months later; and the third is due six months later. Choose to pay online, or via automatic bank withdrawal, cheque, money order or credit card.
easipay Monthly Plan
We’ll automatically withdraw monthly payments from your bank account. An interest rate of 4% of the total premium applies.*
* An interest rate of 4% of the total premium, which is equivalent to an approximate annual percentage rate of 8.4%, as may be varied by applicable provincial law, endorsements or other policy amendments, is applied in monthly instalments over the term of the policy.