Our systems will be undergoing scheduled maintenance on the evening of Saturday, February 18 to Sunday, February 19.  Services will be established on February 19. If you need to report a claim during the scheduled maintenance, we can be reached at 1-866-464-2424. To get a quote, please call. If you’d like to access our online tools, including the Client Centre and mobile app, please check back at a later time.

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We are here to help. We are currently experiencing a high call volume and apologize for the longer than usual wait times. If you’re a customer impacted by the storm such as water damage, wind damage or power outages, you can report a claim any time online via Client Centre or on your mobile device through the Intact Insurance App. For immediate assistance, please call us at 1-866-464-2424.

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Contact Intact Insurance

Find a location

Find the Intact Insurance location nearest you in the list below. 


Intact Insurance Anjou

7101 Jean-Talon Est, Suite 1000
Anjou QC H1M 0A5

Phone: (514) 388-5466

Toll-free: 1 (844) 789-2735

Hours of operation:

Monday to Friday: 8:00am - 5:00pm


Intact Insurance Montreal

2020 boulevard Robert-Bourassa, Suite 100
Montreal QC H3A 2A5

Phone: (514) 282-1914

Toll-free: 1 (844) 789-2733

Hours of operation:

Monday to Friday: 8:00am - 5:00pm


Intact Insurance Quebec

5700 Boulevard des Galeries, Suite 400
Quebec QC G2K 0H5

Phone: (418) 626-9555

Toll-free: 1 (844) 789-2734

Hours of operation:

Monday to Friday: 8:00am - 5:00pm


Intact Insurance Saint-Hyacinthe

2450, rue Girouard Ouest
Saint-Hyacinthe QC J2S 3B3

Phone: (450) 773-9701

Toll-free: 1 (844) 789-2732

Hours of operation:

Monday to Friday: 8:00am - 5:00pm


General Inquiries

Intact Insurance offers its services through a vast network of independent insurance brokers across the country. Intact Insurance is Canada's largest provider of business, home, and car insurance.

If you have questions about us or our products, your best source for information is your broker. If you have questions about your policy, want to make a change, or need to update your personal information – these are greater reasons to contact your insurance broker. (Your broker information is listed on your policy).


Submit a Claim Online

You can submit car and home claims on Client Centre and on the Intact Insurance app.  Login to submit a claim online.

Claims Hotlines

If it’s after business hours and you have an emergency on your hands, here’s the number to call:

Personal Insurance

1 (866) 464-2424

Specialty Insurance

1 (888) 448-4140

Customer Satisfaction

Intact Insurance is committed to providing customers with exceptional service. It is important to us that our customers let us know how we are doing. If you are not satisfied with the service you have received, we encourage you to give us your feedback through the following Complaint Handling Protocol. We want to ensure that your concerns are handled fairly and efficiently.

Online Services

Have questions about the Intact Insurance Online Services? Access the user guide for tutorials, FAQs and more. Access the Online services user guide here.

Consumer Information

Learn more about how you can protect yourself from fraud and the scams that might affect you.

Whistleblower Hotline

Intact is committed to conducting business with the highest standards of integrity, ethics, respect, excellence and social responsibility.

To help achieve this goal, we have established the Whistleblower Hotline for our employees, stakeholders and third parties (e.g. shareholders, vendors, suppliers, etc.) to communicate their concerns and report any suspected unethical incidents.

Website Feedback

We're always striving to make your experience with us better, and our website is no exception.  If you have feedback about our website please complete our website feedback survey.  It will help us improve your website experience. 

For media only:

If you are a member of the media, please contact the media relations team here.