We’re here to help
As COVID-19 continues to impact Canadians, Intact Insurance is committed to helping customers affected by the evolving pandemic. We are offering immediate support to recognize customers’ financial hardship, changing driving habits or those who are essential workers.
If you’re an Intact Insurance personal auto customer in need whose driving habits have changed, including commuting for essential reasons, you can request relief equivalent to up to one month of your car insurance premium.
How to request relief
Simply log in to your Client Centre.
If you’re using the Intact Insurance App, make sure it’s updated with the latest version in order to access the relief request.
Answer one question about your driving habits.
Once your request is approved, you will get back the equivalent of up to one month of your car insurance premium via secure Interac e-Transfer within 14 days.
Frequently Asked Questions
We understand that driving habits have significantly changed during the pandemic. If your driving habits have changed, or you are commuting for essential reasons only, you can request financial relief on your car insurance premium.
If eligible: You will receive a confirmation email - You only need to submit this request once – the request will apply to all eligible vehicles on the policy.
Non-eligible status may be deemed if your driving habits have not changed, your vehicle is currently in storage or for motorcycles or other motorized type of toy vehicles. Your policy must have been active prior to February 28, 2021.
We know that the latest wave has been particularly challenging for Canadians and our customers. This process allows us to identify those who need it most.
Our priority is to ensure customers can request relief in a simple and secure way. To make it easier and quicker for auto customers to receive relief, Interac e-Transfer payments will be issued.
Personal auto customers can request relief equivalent to one month of their car insurance before tax or a minimum of $25.
To make it easier and quicker for auto customers to receive relief, Interac e-Transfer payments will be issued.
Log into Client Centre to request relief to reflect changing driving habits or contact your broker.