Our systems will be undergoing scheduled maintenance on the evening of Saturday, February 18 to Sunday, February 19.  Services will be established on February 19. If you need to report a claim during the scheduled maintenance, we can be reached at 1-866-464-2424. To get a quote, please call. If you’d like to access our online tools, including the Client Centre and mobile app, please check back at a later time.

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We are here to help. We are currently experiencing a high call volume and apologize for the longer than usual wait times. If you’re a customer impacted by the storm such as water damage, wind damage or power outages, you can report a claim any time online via Client Centre or on your mobile device through the Intact Insurance App. For immediate assistance, please call us at 1-866-464-2424.

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Wednesday, December 05, 2012 - All over Canada

We proved that insurance is not about things - it's about people: The Thunder Bay Rainstorm

In May 2012, a large storm left a path of destruction in Thunder Bay, Ontario. Heavy rainfall caused rivers to swell to dangerous levels, highways to close and caused severe damage to homes. On May 28th, the city declared a state of emergency. We were there to help customers put things back together.

Although we'd all prefer these types of disasters to simply not happen, Intact Insurance is dependent on our ability to get customers back on track when disasters strike. And getting our customers back on track is exactly what we did.

On that day, we invoked the Intact Insurance catastrophe plan and begun to mobilize staff from all over Ontario, Atlantic and the Western regions of Canada. We set up a community response centre in Thunder Bay to expedite claims and provide the local service our customers needed and the immediate assistance they required.

More than 1,000 claims were reported and with the support of our Rely Network - our network of carefully chosen and preferred suppliers - we were ready and focused on rebuilding and putting our customers back on track.

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