FAQ

You have our firm commitment in the form of our Privacy Promise. We use care and strict security safeguards when storing or destroying your personal information in order to prevent any unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. In the event that we transfer personal information to a third party in Canada or across borders, we contractually require that third party to protect your personal information in a manner consistent with our Privacy Promise and with legislation in their jurisdiction.

Note that for a device used in a commercial vehicle, the Insured and/or the person they designate will have access to the driving data for all vehicles registered in the program.

See the Terms of Use for more information.

The driving data will be used to determine the my Driving Discount you will be eligible to receive after the assessment period ends. We may also analyze the Collected Data to ensure that the information in your insurance file is consistent with the Collected Data you provided to us (e.g. the number of kilometres driven, etc.) and adjust your premium accordingly. The driving data will not be used to cancel your policy during your current policy term nor to refuse or decline to renew your policy for the next renewal term.

As a rule, we keep your information for as long as it is reasonable for us to do so, either for business or legal purposes.

Intact Insurance and our service provider will only use or share your information for purposes consistent with the my Driving Discount program, unless disclosure is required by law, and will never sell your information to third parties.

No. Your broker will not have access to the data in your online driving profile.

Your driving profile will remain available online for 30 days after the end of the assessment period.

If you think there is an error in your driving data or if you have any technical issues with your device, simply call us at 1 855 785 2223.

The driving data is updated automatically every time the vehicle is used. Your potential discount will be calculated once a week (every Monday). However, you will need to have the device plugged in for 30 days before your potential discount becomes available to view online.

The driving data is updated automatically every time the vehicle is used. Your potential discount will be calculated once a week (every Monday). However, you will need to have the device plugged in for 30 days before your potential discount becomes available to view online.

Just call us at 1 855 785 2223.