Skip to main content

IMPORTANT: Our phone system is temporarily not available, but we are fully operational. We are working to restore access and apologize for the inconvenience. To start a claim, or access your insurance documents, please visit your Client Centre or use our app.

Regional alert is disabled

We are here to help. We are currently experiencing a high call volume and apologize for the longer than usual wait times. If you’re a customer impacted by the storm such as water damage, wind damage or power outages, you can report a claim any time online via Client Centre or on your mobile device through the Intact Insurance App. For immediate assistance, please call us at 1-866-464-2424.

Regional alert is disabled

The Broker Advantage

A broker is your best source of information about insurance.

broker-network
broker-compensation
standard-commissions
profit-sharing-programs

 
The Intact Insurance Broker Network

We work with more than 6,000 independent insurance broker offices across Canada.

The brokers we work with are insurance professionals. They have the knowledge and experience to assess your personal and commercial insurance needs and recommend the right coverage for you.

Brokers know the industry inside and out. They do the legwork to find an insurance solution that fits your needs and budget. They help you navigate the complex world of insurance so you’re covered.

 

  • General questions
    When you have questions about your insurance policy or needs, your broker is the right person to answer and advise you.

 

  • Making a claim
    In case of an unexpected event, like an accident or fire, you need help fast. Your broker is there for you and together, we can help you start the claims process.
 
  • Renewal / Changes
    Your independent insurance broker knows you and your specific needs. As life changes and you want to expand your coverage or renew your current policy, your broker is there to help.

 
How broker compensation works

Your broker receives a commission from Intact Insurance for insurance you have chosen to purchase from us. As licensed independent professionals, they work for you.

As part of your insurance discussions, feel free to ask your broker about their compensation arrangements with us or any other insurance company your broker works with.

 

Additional broker compensation

Here are other ways that Intact Insurance may be providing compensation to your broker:

 

Processing and underwriting fees

Some brokers also process and underwrite automobile and property policies for an additional commission of 1.5% - 2.5%.

 

Portfolio transfers

From time to time, brokers review their insurance providers to ensure they have the right ones to meet your needs. Sometimes, brokers can choose to change insurance companies, believing that we (or even other companies) offer their clients a better value proposition. Our practice is to support independent brokers in transferring clients to Intact Insurance through training, technology and financial support.

 

Incentive campaigns

Your broker works hard to help you understand the choices you need to make and ensure you are covered for the risks you face. We may offer your broker a chance to put his/her name in a draw to win a prize. The prizes aren't huge and do not interfere with your broker’s obligations towards you.

 

Broker conferences and seminars

Brokers and insurance companies work together to serve customers. From time to time, we hold seminars or conferences to talk about how we could do a better job together. At other times we organize social events. Our policy is to ensure that invitations to attend are not based on a “sales contest” and will only relate to the brokers’ activities as certified insurance professionals.

 
Standard commissions

Brokers who work with Intact Insurance receive standard commissions – “standard” because our market research shows commissions tend to be similar across the industry.

Commissions are paid out as a percentage of the premium you pay. Amounts vary depending upon the tasks that Intact Insurance or your broker undertakes in serving you.

Private Passenger Automobile     10 - 12.5 %
Optional Automobile Coverage (British Columbia)     18 %
Personal Household & Property     15 - 20 %
Personal Umbrella     15 - 20 %
Commercial Property     20 - 22.5 %
Commercial Casualty     15 - 22.5 %
Commercial Automobile     7.5 - 15 %
Cautionnements     7.5 - 30 %
Commercial Surety     13.5 - 15 %
Other classes of Insurance (like Specialty and Niche)     10 - 30 %

 
Profit-sharing programs

Besides serving your insurance needs, brokers also play a key role in helping us meet our business objectives.

Our profit-sharing programs help us reward the brokers who help drive our most profitable business lines.

 

How profit-sharing works

We evaluate the financial performance of the client list each broker offers us, based on claims incurred by those clients as a percentage of premium paid. Brokers who have a more profitable client list are entitled to participate.

Brokers must meet a minimum amount of profitability to qualify for this type of profit sharing. This also helps ensure that no individual client's loss can have a major effect on the broker’s result. The greater the amount of business a broker offers us, the greater amount of profit share they earn.

Over the last three years, broker payouts under Intact Insurance profit-sharing programs have averaged 3.2% of premium.