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Intact Insurance ranks highest in customer satisfaction among auto insurance companies in Quebec

Monday, August 30, 2010 - Montreal

Intact Insurance, Canada's largest home, auto and business insurance company protecting 3 million customers, achieved the highest rank among private auto insurance companies in Québec, according to a recent customer satisfaction study conducted by J.D. Power and Associates®.

"This award recognizes our promise to offer customers an outstanding experience that goes beyond their expectations," said Louis Gagnon, President of Intact Insurance. "It is a reflection of the superior and personal experience that our 475 brokers in Québec provide to their clients every day. While we are there to protect the things customers value the most - their homes, their cars, their businesses - at Intact, we believe that insurance is all about people."

According to the study, Intact Insurance scored 842 on a 1,000 point-scale. The company excelled in the areas of interaction, price/premium, and claims.

The 2010 Canadian Auto Insurance Customer Satisfaction StudySM was conducted by J.D. Power and Associates® and is based on responses from nearly 10,000 auto insurance policyholders. The third annual study measures auto insurance policyholder experiences with primary insurers among five factors: customer service, price/premium, policy offerings, billing/payment, and claims.

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