IMPORTANT: Our phone system is temporarily not available, but we are fully operational. We are working to restore access and apologize for the inconvenience. To start a claim, or access your insurance documents, please visit your Client Centre or use our app.

Regional alert is disabled

Log in to the Intact Insurance App for a chance to win 1 of 20 $500 cash prizes. Learn more. 

Regional alert is disabled

Skip to main content

Car Sharing

Turn park time into pay time.

Turo Car Sharing and Intact Insurance

Effective November 15th, 2021, Intact Insurance will no longer provide commercial automobile insurance coverage to Turo in Canada. Turo owners and renters looking to report a claim with a date of loss up to and including November 14th, 2021 can continue to do so, as they do today. 

Reporting a Turo Car Sharing Claim occurring on or before November 14th, 2021

If you are looking to report a Turo claim which has occurred on or before November 14th, 2021, Intact Insurance has you covered. Owners and renters should contact Turo via their mobile application or via their website at turo.com/resolutions, in accordance with Turo’s claims reporting procedure. Turo will record the details of the incident and provide it to Intact Insurance which will then process and adjust the claim. Owners and renters can also call Intact Insurance’s dedicated number for Turo claims at 1-866-235-2425. 

Intact Insurance Commercial Automobile Insurance Coverage for Turo owners and renters up to and including November 14th, 2021

Intact Insurance commercial automobile insurance coverage for Turo owners and renters up to and including November 14th, 2021 is outlined in the below diagram.

*The above coverage is only for claims that occurred up to and including November 14th, 2021.

Will Intact still permit personal lines customers to list their cars on Turo or other car sharing platforms?

Intact Insurance, belairdirect and Jevco continue to allow personal automobile insurance customers to participate in car sharing, provided that the customer has notified their insurance company, and the car sharing company has an approved commercial automobile insurance policy in place. Customers participating in car sharing must inform their insurance broker or insurer directly of their intent to participate in car sharing activities and obtain approval from the insurance company to do so, to ensure they are properly protected for the use of the vehicle. 

What should personal lines customers do next?

Personal lines customers must contact their insurance broker or insurer directly to advise that they are participating in car sharing activities.

If you are participating in car sharing or are considering participating, talk to your insurance broker or insurer directly to learn more.