IMPORTANT: Our phone system is temporarily not available, but we are fully operational. We are working to restore access and apologize for the inconvenience. To start a claim, or access your insurance documents, please visit your Client Centre or use our app.

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How do I submit a claim online?

Submit a claim with ease with the Intact Insurance App or Client Centre!

Why submit an auto or home insurance claim online?

Enjoy a convenient, helpful and human process. Insurance isn’t about things, it’s about people.

For speed and ease – the Intact Insurance app guides you step by step through the claim submission process.

To track your claim status – the Intact Insurance app also makes it easy to communicate with the claims team – by chat, for instance!

You can easily upload claim-related documents (photos, receipts and more) that the claims team will use to support your claim.


See how you can submit a car claim or a home claim below. Don't have a profile on the App or Client Centre? Find out how to sign up here.

Step-by-step: Submitting a car claim online

Step-by-step: Submitting a home claim online

No matter what happens, we’ve got your back.

In the event of a claim, we help you get through the insurance claims process as quickly and easily as possible. 

Frequently Asked Questions

Questions about a claim or the claims process? Check out the Frequently Asked Questions (FAQs) below.