Intact Insurance | How to make a claim on Client centre and in the app

Why submit an auto or home insurance claim online?

Submitting and tracking a claim is easy with the Intact Insurance App or Client Centre!
See how you can submit a car claim or a home claim below.
Don't have a profile on the App or Client Centre? Find out how to sign up here.

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Enjoy a convenient, helpful and human process

Enjoy a convenient, helpful and human process. Insurance isn’t about things, it’s about people.

For speed and ease

For speed and ease – the Intact Insurance app guides you step by step through the claim submission process.

To track your claim status

To track your claim status – the Intact Insurance app also makes it easy to communicate with the claims team – by chat, for instance!

Upload claim-related documents

You can easily upload claim-related documents (photos, receipts and more) that the claims team will use to support your claim.

Step-by-step: Submitting a car claim online

Client Centre Mobile

Step 1

Log in to Client Centre. On the homepage, click on “Claims.”  On the Claims page, click on “New claim” then select “Car”.
Step 2

Select the vehicle involved in the incident. Choose the type of incident: collision, hail, hit-and-run, theft, vandalism, fire, loss of cargo, etc.
Step 3

You’ll then be asked to provide more details about the accident: who was driving the vehicle, where and when did the accident happen, who was injured, what was damaged, etc.
Step 4

Client Centre lets you submit up 20 documents (photos, police report, counterparty details, etc.) These will be added to your claim and reviewed by your claims adjuster.
Step 5

Finished entering all the information requested? Click “Submit” and you’re done! Your claim has been successfully submitted, and you’ll be able to view it in Client Centre or the Intact Insurance App within two hours.

Questions or concerns? A claims adjuster will contact you the next business day to discuss your claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 6

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them. It is possible to submit documents and details to support your claim once it has been created.

Step 1

Open the Intact Insurance App on your smartphone. On the home screen, tap "Claims" and then select "Submit a car claim".
Step 2

Select "car claim" and click on "start a claim" to start your personalized claim experience.
Step 3

Select the vehicle involved in the incident. Choose the type of incident: collision, hail, hit-and-run, theft, vandalism, fire, loss of cargo, etc. and answer some personalized questions about your claim.
Step 4

The Intact Insurance App lets you submit up to 20 documents (photos, police report, counterparty details, etc.) These will be added to your claim and reviewed by your claims adjuster. You can always add photos or files later if needed.
Step 5

Confirm your contact information.
Step 6

Finished entering all the information requested? Tap "Submit", and you’re done! Your claim has been successfully submitted, and you’ll be able to view it in the Intact Insurance App or Client Centre within two hours.

Questions or concerns? A claims adjuster will contact you within the next business day to discuss your claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 7

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.

Step 1

Log in to Client Centre. On the homepage, click on “Claims.”  On the Claims page, click on “New claim” then select “Car”.
Step 2

Select the vehicle involved in the incident. Choose the type of incident: collision, hail, hit-and-run, theft, vandalism, fire, loss of cargo, etc.
Step 3

You’ll then be asked to provide more details about the accident: who was driving the vehicle, where and when did the accident happen, who was injured, what was damaged, etc.
Step 4

Client Centre lets you submit up 20 documents (photos, police report, counterparty details, etc.) These will be added to your claim and reviewed by your claims adjuster.
Step 5

Finished entering all the information requested? Click “Submit” and you’re done! Your claim has been successfully submitted, and you’ll be able to view it in Client Centre or the Intact Insurance App within two hours.

Questions or concerns? A claims adjuster will contact you the next business day to discuss your claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 6

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them. It is possible to submit documents and details to support your claim once it has been created.

Step 1

Open the Intact Insurance App on your smartphone. On the home screen, tap "Claims" and then select "Submit a car claim".
Step 2

Select "car claim" and click on "start a claim" to start your personalized claim experience.
Step 3

Select the vehicle involved in the incident. Choose the type of incident: collision, hail, hit-and-run, theft, vandalism, fire, loss of cargo, etc. and answer some personalized questions about your claim.
Step 4

The Intact Insurance App lets you submit up to 20 documents (photos, police report, counterparty details, etc.) These will be added to your claim and reviewed by your claims adjuster. You can always add photos or files later if needed.
Step 5

Confirm your contact information.
Step 6

Finished entering all the information requested? Tap "Submit", and you’re done! Your claim has been successfully submitted, and you’ll be able to view it in the Intact Insurance App or Client Centre within two hours.

Questions or concerns? A claims adjuster will contact you within the next business day to discuss your claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 7

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.

Step-by-step: Submitting a home claim online

Mobile App Client Centre

Step 1

Open the Intact Insurance App on your smartphone. On the home screen, tap “Claims”, then select “Submit a home claim”.

Select “Submit a new claim”, then select “Home” to start the claims process. Select the home insurance policy that corresponds to the address of the incident.

If your home is too damaged to live in, please let us know as soon as possible by calling our dedicated 24/7 claims hotline.
Step 2

Select the type of damage that you would like to submit a claim for. If the options do not correspond to the incident, select “Other” and describe the event.
Step 3

You’ll then be asked to provide more details about the incident.
Step 4

Enter details such as date and time at which the incident happened.
Step 5

Confirm your contact information as it will be used by your claims adjuster to communicate with you to continue the claims process.
Step 6

Check the consent box and select “Submit claim”.

You’re all set! A claims adjuster will contact you within the next business day to discuss your home claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 7

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.

Step 1

Log in to Client Centre. On the home page, click on “Claims,” then select “Home Claim”.

Select “Submit a new claim”, then select “Home” to start the claims process. Select the home insurance policy that corresponds to the address of the incident.

If your home is too damaged to live in, please let us know as soon as possible by calling our dedicated 24/7 claims hotline.
Step 2

Select the type of damage that you would like to submit a claim for. If the options do not correspond to the incident, select “Other” and describe the event.
Step 3

You’ll then be asked to provide more details about the incident.
Step 4

Enter details such as date and time at which the incident happened.
Step 5

Confirm your contact information as it will be used by your claims adjuster to communicate with you to continue the claims process.
Step 6

Check the consent box and select “Submit claim”.

You’re all set! A claims adjuster will contact you within the next business day to discuss your home claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 7

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.

Step 1

Open the Intact Insurance App on your smartphone. On the home screen, tap “Claims”, then select “Submit a home claim”.

Select “Submit a new claim”, then select “Home” to start the claims process. Select the home insurance policy that corresponds to the address of the incident.

If your home is too damaged to live in, please let us know as soon as possible by calling our dedicated 24/7 claims hotline.
Step 2

Select the type of damage that you would like to submit a claim for. If the options do not correspond to the incident, select “Other” and describe the event.
Step 3

You’ll then be asked to provide more details about the incident.
Step 4

Enter details such as date and time at which the incident happened.
Step 5

Confirm your contact information as it will be used by your claims adjuster to communicate with you to continue the claims process.
Step 6

Check the consent box and select “Submit claim”.

You’re all set! A claims adjuster will contact you within the next business day to discuss your home claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 7

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.

Step 1

Log in to Client Centre. On the home page, click on “Claims,” then select “Home Claim”.

Select “Submit a new claim”, then select “Home” to start the claims process. Select the home insurance policy that corresponds to the address of the incident.

If your home is too damaged to live in, please let us know as soon as possible by calling our dedicated 24/7 claims hotline.
Step 2

Select the type of damage that you would like to submit a claim for. If the options do not correspond to the incident, select “Other” and describe the event.
Step 3

You’ll then be asked to provide more details about the incident.
Step 4

Enter details such as date and time at which the incident happened.
Step 5

Confirm your contact information as it will be used by your claims adjuster to communicate with you to continue the claims process.
Step 6

Check the consent box and select “Submit claim”.

You’re all set! A claims adjuster will contact you within the next business day to discuss your home claim and answer any questions you might have. They’ll explain the next steps and complete any missing information with you.
Step 7

If you have not submitted photos or documents when first submitting your claim, you can come back later and access your already submitted claim to add them with the guided photo module. It is possible to submit documents and details to support your claim once it has been created.

No matter what happens, we’ve got your back.

In the event of a claim, we help you get through the insurance claims process as quickly and easily as possible.

Submit a claim

FAQ

The app works on iOS 12 and above or Androids 7.0 and above. Update your phone's software regularly to maximize compatibility.

Yes, but since your file and other information are saved, you can quickly find them again by logging back into the app. We have extremely high security standards for managing our clients' data. You can see this for yourself and be reassured by reading the Privacy Promise on our website.

No worries! Simply download the app again, and your information will appear the next time you log in.

Digital documents in the Intact Insurance App and Client Centre are protected against tampering and counterfeiting. Our apps do not provide access to any data without your explicit consent.

When you renew or make changes to your policy, the changes will appear the next business day in the app and widget.

If you have the Wallet app, visit the Car or Documents section of the app and select "Add to Apple Wallet" to get the latest version. When you add the widget to your iPhone or Android device or use the Wallet app, you can access your digital proof of insurance even when you're offline.

To be on the safe side, always keep a paper copy of your insurance policy in your vehicle. The law also requires you to be able to show proof of insurance when behind the wheel.

No, it isn’t mandatory to provide photos when you submit a claim online. However, it is recommended as you can speed up the claim review process by submitting your photos from the start. The claims adjuster assigned to your file will then request additional photos as needed. It is also possible to add photos once the claim has been submitted on the app, Client centre or by phone.

Your photos will help us assess the extent of your vehicle’s damages.

Yes! If you already have photos and documents on your gallery you would like to share with your claims adjuster, you can upload them by clicking on ‘Add files’.

Yes, you can submit a business insurance claim via our online forms. Visit the following link to access the forms.

Auto claims:

You can use the Intact Insurance App or Client Centre to submit an auto claim for damage caused by collision, hit-and-run, theft, vandalism, loss of cargo, fire, or windstorm, among others. If the category of your incident is not listed, don’t worry! You can submit your claim in the “Other” category. Our claim online tool allows you to provide more details to better understand what happened.

Home claims:

You can use the Intact Insurance App to submit a home claim for damage caused by water, windstorm, theft, fire, an accident, hail, collapsed or damaged structure, lost or misplaced belonging and vandalism. Similarly, you can submit other types of damages in the “Other” category. Our claim online tool allows you to provide more details to better understand what happened.

If damage also occurred to your boat or your trailer, you can also submit the claim through the app by clicking on “Submit a home claim”.

After submitting your car or home claim online, a claims adjuster will contact you within the next business day.

Intact Insurance's Online Services are available 24/7. You can submit a claim online through the Intact Insurance App or Client Centre anytime, from anywhere.

You can select “Someone else” and the claims team will verify the information entered.

Once a claim is active, you can use the Intact Insurance App or Client Centre to chat with the claims representative assigned to your file via chat or email. You can also contact the Intact Insurance claims department at any time by phone at 1-866-464-2424.

No. Simply contact an expert glazier from our network of recommended partners. They will send us the necessary information and repair or replace the damaged glass or windshield. In the app or the Client centre, select “Windshield damage” and we’ll guide you through the next steps: https://apps.intactinsurance.com/cl/4218-A/claims/glass-claim.