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    my Driving Discount® FAQ

    My Device

    What happens if I remove the device?

    The device needs to stay connected to your car at all times If we do not receive any data from your car for 30 days or more, you may be removed from the my Driving Discount program and no longer eligible for any further discounts. We suggest you contact your broker, if you would like to remove the device from your car.

    How do I know if the my Driving Discount device is working?

    The my Driving Discount device has a blinking light that is activated once you’ve started your car. If you don't see one, unplug the device, review the installation details, then plug it back in.

    What happens if my device stops working?

    Don’t worry. If your device stops working, please contact us at 1 855 251 6978 and we’ll send you a new one.

    What happens if my car is being serviced?

    If your vehicle is in a service shop, the device can be temporarily removed, but should be plugged back in as soon as service is completed. If it will be removed for more than 30 days, please contact your broker.

    What happens if I lose the device?

    Give us a call at 1 855 251 6978, so we can send you a new one.

    What happens if I don’t install the device?

    You must install the device and drive your vehicle in order to begin your assessment period.

    If you do not install the device within 30 days of enrolment you may be removed from the program and no longer eligible for any discounts.

    Will the my Driving Discount device track me wherever I drive?

    In order to assess your driving habits, the my Driving Discount device uses GPS technology that tracks your location.

    How do I return my device?

    At the end of your assessment period, we will send you a pre-paid envelope. Simply insert the device into the package and return it to us in the mail.