Intact Insurance's automatic dialer numbers
Intact Insurance uses automatic dialers to provide customer service and support for select initiatives. Customer’s receiving an inbound call from any of the numbers listed below, or other areas of our website, may see the call display appear as Intact Insurance, Intact Financial Company, or unknown number/caller. Below is a non-exhaustive list of the phone numbers we use to contact, service and support customers:
Online quote tools
Intact Insurance and participating brokers use online (web) tools to help customers understand their insurance needs. In some instances, these customers request or receive a call from one of our representatives to review a quote with them over the phone.
Phone numbers used for personal home and auto online quotes
Alberta: 1-833-631-0794
British Columbia: 1-833-691-6915
Ontario: 1-833-454-7883
Quebec: 1-833-876-0518
Quebec Inova – Costco Program: 1-833-857-9905
Phone numbers used for commercial auto and small enterprise online quotes
Commercial Auto - Alberta: 1-833-798-2806
Commercial Auto - Ontario: 1-833-411-6689
Small Enterprise - Alberta: 1-833-242-2453
Small Enterprise - Atlantic 1-833-894-4522
Small Enterprise - BC: 1-833-691-6915
Small Enterprise - Ontario: 1-833-230-3483
Email follow-up
If we are unsuccessful contacting customers by email to alert them of a policy change or updated renewal status, we follow-up by phone to validate or update the contact information on file.
Phone number used
National: 1-833-994-1070
Bundling services
We contact current Intact customers who may benefit by grouping/bundling additional vehicles or property on their policy for additional savings.
Phone number used
Quebec: 1-833-876-0060
Technical and app support
We contact current Intact customers who have not yet connected on our Client Centre or my Drive platforms, to offer them dedicated technical support with logging in.
Client Centre
Client Centre gives customers access to their policy documents, billing statements, real-time claims tracking and more, all at their fingertips.
Client Centre numbers used
Alberta: 1-844-312-7982
Atlantic: 1-844-312-7983
British Columbia: 1-833-691-6915
Ontario: 1-833-631-0794
Across Canada: 1-833-538-8468
my Drive
my Drive is a usage-based program available through Intact Assurance Mobile App that rewards drivers for good driving behaviour. Our simple courtesy call is to remind customers to activate their my Drive program in order to maintain their programs benefits
my Drive numbers used
Alberta: 1-855-903-1300
Atlantic: 1-855-250-4743
British Columbia: 1-855-903-1300
Ontario: 1-855-251-6977
Quebec: 1-833-958-1286
Across Canada: 1-833-538-8468
FADOQ
In partnership with the Fédération de l'Âge D'Or du Québec (FADOQ), we contact federation members to see if they are interested in receiving a quote from Intact. FADOQ members are eligible for special discounts and coverages.
Phone number used
Quebec: 1-833-876-4309
High risk weather pattern alerts
Heavy snowfall and buildup on rooftops can be catastrophic. When the forecast is predicting potentially dangerous amounts of snow accumulation, Intact will call to alert these commercial customers of the added risk.
Phone number used
National: 1-833-876-4001
Theft Prevention
We contact customers who own vehicles that industry data suggests are at extremely high risk of theft. These calls are to discuss the options available to the customer to help protect their vehicle from being stolen.
Phone number used
National: 1-833-876-4535