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Haven't created your profile yet?
- It's easy! Sign up quickly by clicking on “Log in” in the email you received when you signed up for an Intact Insurance product.
- The information required to create your profile is in the secure email. Don't wait too long – you have 72 hours to complete the process.
- Didn't have time to create it? No problem! Just follow the steps below.
Unlimited access 24/7
You can view, download, and even print your insurance documents from Client Centre. You can also view your account statements and make payments.
Online claims
Save time by submitting your auto or home claims online. You can also track your claim status step-by-step in real time.
Switch to paperless
Choose to receive all your documents electronically instead of by mail. Get all the information you need and do a good deed for the environment!
To find out more and discover all the features of the Intact Insurance App and Client Centre, go to our Online Services page.
Step-by-step: Register for Online Services
Follow these steps to create your profile via the Intact Insurance App or Client Centre.
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Step 1: Login
Click on “Login” in the upper right-hand corner of the Intact Assurance website.
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Step 2: Sign up
Select “Sign up.”
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Step 3: Sign up (cont’d)
Policyholder
You’re the person who owns the car or home insurance policy, and your name appears on the contract as the policyholder.Additional Driver
You’re listed as driver on the insurance policy of your spouse, parent, or another person who is signed up on my Drive. If you are an Additional Driver, please go to Step 7.Policyholder
You’re the person who owns the car or home insurance policy, and your name appears on the contract as the policyholder.Additional Driver
You’re listed as driver on the insurance policy of your spouse, parent, or another person who is signed up on my Drive. -
Step 4: Confirm your identity
The next step is to confirm your identity. You’ll be asked to enter your email address and your mobile number (optional) to confirm your identity and find your file.
If you get an error message, it is because we do not have your email on file or if you are an Additional Driver. Please continue to Step 7.
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Step 5: Verify your identity
You will receive a 6-digit security code to your email. Once received, enter the security code and click “Next.”
This will let you confirm and secure your account.
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Step 6: Choose a password
Lastly, you will choose your password and check “I agree to the Terms of Use” then click “Sign Up.”
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Step 7: Additional Driver Registration
If you are an Additional Driver or we do not have your email on file, you’ll be asked to enter some information: your policy number, full name, date of birth and postal code. If you’ve already signed up for the my Drive™ program, you’ll be asked to enter your driver's licence number. Once your registration is complete, go to Step 4 to confirm your identity and continue through the self-registration steps.
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Step 8: Welcome
Welcome! You can now submit and track a claim, access your insurance documents and your proof of auto insurance, and much more via the Intact Insurance App and Client Centre.
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Step 1: Login
Click on “Login” in the upper right-hand corner of the Intact Assurance website, select to continue in the app or with browser. If you select the mobile app, you will be invited to install it.
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Step 2: Sign up
Once the app installed, open it and click on “Login”, then choose your province.
If it is your first visit, select “Sign up.”
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Step 3: Sign up (cont’d)
Policyholder
You’re the person who owns the car or home insurance policy, and your name appears on the contract as the policyholder.Additional Driver
You’re listed as driver on the insurance policy of your spouse, parent, or another person who is signed up on my Drive. If you are an Additional Driver, please go to Step 7. -
Step 4: Confirm your identity
If we do not have your email on file or if you are an Additional Driver, please continue to Step 7.
The next step is to confirm your identity. You’ll be asked to enter your email address and your mobile number (optional) to confirm your identity and find your file.
If you get an error message, it is because we do not have your email on file or if you are an Additional Driver. Please continue to Step 7.
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Step 5: Verify your identity
You will receive a 6-digit security code to your email. Once received, enter the security code and click “Next.”
This will let you confirm and secure your account.
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Step 6: Choose a password
Lastly, you will choose your password and check “I agree to the Terms of Use” then click “Sign Up.”
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Step 7: Additional Driver Registration
If you are an Additional Driver or we do not have your email on file, you’ll be asked to enter some information: your policy number, full name, date of birth and postal code. If you’ve already signed up for the my Drive™ program, you’ll be asked to enter your driver's licence number. Once your registration is complete, go to Step 4 to confirm your identity and continue through the self-registration steps.
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Step 8: Welcome
Welcome! You can now submit and track a claim, access your insurance documents and your proof of auto insurance, and much more via the Intact Insurance App and Client Centre. Click “Login” to get started.
Welcome! You can now submit and track a claim, access your insurance documents and your proof of auto insurance, and much more via the Intact Insurance App and Client Centre.
-
Step 1: Login
Click on “Login” in the upper right-hand corner of the Intact Assurance website.
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Step 2: Sign up
Select “Sign up.”
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Step 3: Sign up (cont’d)
Policyholder
You’re the person who owns the car or home insurance policy, and your name appears on the contract as the policyholder.Additional Driver
You’re listed as driver on the insurance policy of your spouse, parent, or another person who is signed up on my Drive. If you are an Additional Driver, please go to Step 7.Policyholder
You’re the person who owns the car or home insurance policy, and your name appears on the contract as the policyholder.Additional Driver
You’re listed as driver on the insurance policy of your spouse, parent, or another person who is signed up on my Drive. -
Step 4: Confirm your identity
The next step is to confirm your identity. You’ll be asked to enter your email address and your mobile number (optional) to confirm your identity and find your file.
If you get an error message, it is because we do not have your email on file or if you are an Additional Driver. Please continue to Step 7.
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Step 5: Verify your identity
You will receive a 6-digit security code to your email. Once received, enter the security code and click “Next.”
This will let you confirm and secure your account.
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Step 6: Choose a password
Lastly, you will choose your password and check “I agree to the Terms of Use” then click “Sign Up.”
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Step 7: Additional Driver Registration
If you are an Additional Driver or we do not have your email on file, you’ll be asked to enter some information: your policy number, full name, date of birth and postal code. If you’ve already signed up for the my Drive™ program, you’ll be asked to enter your driver's licence number. Once your registration is complete, go to Step 4 to confirm your identity and continue through the self-registration steps.
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Step 8: Welcome
Welcome! You can now submit and track a claim, access your insurance documents and your proof of auto insurance, and much more via the Intact Insurance App and Client Centre.
-
Step 1: Login
Click on “Login” in the upper right-hand corner of the Intact Assurance website, select to continue in the app or with browser. If you select the mobile app, you will be invited to install it.
-
Step 2: Sign up
Once the app installed, open it and click on “Login”, then choose your province.
If it is your first visit, select “Sign up.”
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Step 3: Sign up (cont’d)
Policyholder
You’re the person who owns the car or home insurance policy, and your name appears on the contract as the policyholder.Additional Driver
You’re listed as driver on the insurance policy of your spouse, parent, or another person who is signed up on my Drive. If you are an Additional Driver, please go to Step 7. -
Step 4: Confirm your identity
If we do not have your email on file or if you are an Additional Driver, please continue to Step 7.
The next step is to confirm your identity. You’ll be asked to enter your email address and your mobile number (optional) to confirm your identity and find your file.
If you get an error message, it is because we do not have your email on file or if you are an Additional Driver. Please continue to Step 7.
-
Step 5: Verify your identity
You will receive a 6-digit security code to your email. Once received, enter the security code and click “Next.”
This will let you confirm and secure your account.
-
Step 6: Choose a password
Lastly, you will choose your password and check “I agree to the Terms of Use” then click “Sign Up.”
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Step 7: Additional Driver Registration
If you are an Additional Driver or we do not have your email on file, you’ll be asked to enter some information: your policy number, full name, date of birth and postal code. If you’ve already signed up for the my Drive™ program, you’ll be asked to enter your driver's licence number. Once your registration is complete, go to Step 4 to confirm your identity and continue through the self-registration steps.
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Step 8: Welcome
Welcome! You can now submit and track a claim, access your insurance documents and your proof of auto insurance, and much more via the Intact Insurance App and Client Centre. Click “Login” to get started.
Welcome! You can now submit and track a claim, access your insurance documents and your proof of auto insurance, and much more via the Intact Insurance App and Client Centre.
FAQ
Client Centre and the Intact Insurance App are quick, practical, and environmentally friendly ways to access your documents and other useful Intact Insurance information. Using these online services makes it easy to access your insurance documents and track your claims.
To sign up on the Client Centre or on the app, you’ll need your policy number, your full name, your date of birth and your postal code.
Click on “Forgot password?” to request a new one. We’ll send you an email with instructions on how to easily change your password. For security purposes, you only have 120 minutes to make the change.
For security purposes, we lock accounts that receive multiple login attempts. If you experience this issue, after three failed login attempts, you will receive an email with a password reset request.
Your PIN can be found in the insurance documents that were mailed to your address when you became an Intact Insurance client.
We’re committed to protecting your privacy and take every precaution to ensure that our clients' personal information is well protected. Any personal information that we collect or that you disclose to us through the Intact Insurance App is subject to our Privacy Promise. To understand how we collect, use and disclose your personal information, please read our Privacy Promise.
Yes, you will continue to receive your proof of auto insurance by mail. You can also access your proof of insurance directly on the Intact Insurance App.
Is the environment important to you? It matters to us too. By choosing this option in the “Profile” section of the Intact Insurance App or Client Centre, we limit our paper-document mailings to just your proof of insurance. For changes to your policies and all other transactions, we notify you by email, and your documents in our Client Centre will reflect these changes.
Each client has their own profile and can access Client Centre and the Intact Insurance App with their own email address. However, they can only see the policies on which their name appears.
If any of the information on your policy, billing or claim documents is incorrect, contact your insurance representative to inform them and correct the information in Client Centre.
Any changes made by your insurance representative will appear in your Client Centre within 24 business hours.
Clients who cancel their insurance contract can continue to access their insurance documents in Client Centre or the Intact Insurance App for 60 days following the cancellation. After this period, they must contact their insurance representative to obtain any documentation they might still want.
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