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Frequently asked questions

You have questions about the my Drive program?

Access the FAQ below, we’re here to help!


For the purposes of these FAQs, “you” and “your” refer to any principal driver of a private passenger vehicle, whether or not they are the policyholder or a named insured, who enrols in my Drive and who meets all the eligibility criteria (“Enrolled Drivers”). 

Joining my Drive is quick and easy! If you are the policyholder, simply download the Intact Insurance App, and follow the instructions to accept the Terms of Use and to give access to the required settings on your smartphone. You are now ready to start driving ! For more information, visit If you would like to enroll any other principal drivers in my Drive or if you have any other questions, please contact your broker or insurance representative.


Not all principal drivers need to enroll in my Drive and Adjustments will only be applied to the premium of the vehicle(s) with Enrolled Driver(s). Your premium could decrease as much as 25% with safe driving behaviour or increase as much as 25% for those who take risks on the road.


Keep in mind, once you've enrolled in my Drive, even if you decide to unenroll we may still continue to use your driving behaviour captured by my Drive to adjust your premium. However, you can join again as long as you still meet my Drive's eligibility criteria. If Intact Insurance ended your participation in my Drive for misuse of the app, you could only join again at Intact Insurance’s discretion. Please contact your broker or insurance representative to discuss re-enrolment.


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Stats and driving behaviour