IMPORTANT: Our phone system is temporarily not available, but we are fully operational. We are working to restore access and apologize for the inconvenience. To start a claim, or access your insurance documents, please visit your Client Centre or use our app.

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Online Services: User Guide

How can we help you? With Intact Insurance’s Online Services, your insurance is at your fingertips 24/7.

Whatever the situation, you’ll always have access to your insurance information. Intact Insurance’s Online Services are fast and efficient anywhere, anytime.
Have questions or need help accessing the various features? Check out the User Guide and the Frequently Asked Questions (FAQs) for each feature listed below. Our tutorials will guide you every step of the way.

Register for Online Services

Sign up to access your insurance documents and make your claims online through the Intact Insurance Client Centre. Don't wait – find out how to register!

Download the Intact Insurance App

Don't wait to enjoy peace of mind wherever you are with the Intact Insurance App. Access your insurance anytime, and more. Learn more by clicking here.

Access your proof of auto insurance

Access your digital proof of car insurance anytime, anywhere. You’ll always have it on you with the Intact Insurance App! We'll show you how, step by step.

Submitting and tracking a claim

Submitting an auto or home insurance claim online has never been easier! Track your file status 24/7. Need help? Just follow the steps!

Make payments

Couldn't be easier! With Online Services, you can make payments and check your payment schedule 24/7. Find out how to make online payments.

Request roadside assistance*

With the Intact Insurance App, help is at your fingertips! Roadside assistance comes to your rescue anywhere, anytime. Discover roadside assistance and how to use it here. 

Activate Weather Alerts

Prevent damage to your property with extreme weather alerts! Learn step-by-step how to activate notifications in the app.

Activate Crash Assist

In the event of an accident, Crash Assist will come to your rescue with immediate help. Take to the road with complete peace of mind! Follow these steps to activate Crash Assist in the app here.

Insurance at your fingertips

With the Intact Insurance App and Client Centre, enjoy secure access to your insurance and take advantage of many useful features at your fingertips 24/7. Learn more on our Online Services page.

*Certain conditions, limitations and exclusions apply. To verify if you have the roadside assistance endorsement, please consult your insurance policy for a complete description of coverage and exclusions. Roadside assistance services offered by an independent third party as part of the roadside assistance endorsement. This website provides general information only, for policies that include insurance for roadside assistance costs. Your insurance policy prevails at all times.