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Claims hotline (24/7): 1 866 464 2424

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How to Protect Yourself from Fraud

Intact’s Privacy Promise

Intact Insurance and its affiliates in the Intact Financial Corporation group of companies are committed to protecting your privacy. We will not collect, use or disclose your personal information except as stated in our Privacy Promise.

Please visit our Privacy Promise page for more details on how we collect information from you.

Recognizing fraud

There are many scams that are targeting Canadians, and new ones are being invented every day. Scams can come in different forms – text messages, emails, telephone calls and more. We encourage you to check the Canadian Anti-Fraud Centre’s website for a list of common scams.

What to do if you suspect fraud

If you suspect you have been a victim of fraud, please contact your broker immediately.

To contact us, email info@intact.net.

In addition, the Insurance Bureau of Canada (IBC) issues fraud alerts to inform consumers about insurance scams. Fake policies and non-existent insurance companies can put you and your insured property at risk. If you suspect fraud, immediately contact your broker, the IBC TIPS Line at 1-877-IBC-TIPS or the Canadian Anti-Fraud Centre at 1-888-495-8501. Click here for more information.

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Current consumer alerts

Mystery shopper

It has come to Intact Insurance’s attention that fraudulent letters and cheques bearing Intact Insurance’s name and logo are being sent to consumers as part of a mystery shopper assignment.

The scam typically involves asking the recipient to deposit a cheque, keep $400 in their account as payment and wire a sum of money to another person’s account. However, the cheque will not clear and the recipient will not be able to recover the sum transferred.

Please note that Intact Insurance does not send out letters of such nature or cheques to consumers for such programs.

If you have questions regarding the authenticity of any correspondence or cheques sent by Intact Insurance, please contact your broker or email: info@intact.net.

If you have received such a letter and cheque, please report it to your local police agency and send a copy of your police report to Intact Insurance at info@intact.net.

Protect yourself

If you make payments to Intact Insurance online, here are a few tips to bear in mind:

  • Protect your credit cards and your Personal Identification Number (PIN). Do not share your PIN with anyone.
  • Do not provide your credit card number over the telephone unless you initiated the call yourself or have validated who you’re talking to within the company.
  • Check your account statements as soon as they arrive to ensure all transactions and charges are correct. Report any discrepancies.

Always adopt good online practices such as clearing your browser history and be cautious. Check out any caller by requesting written information, a call back number and references.

The Canadian Anti-Fraud Centre offers tips on how you can protect yourself.