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Find everything you need to know about your claims. 

No matter what happened, we’ve got your back. We’ll help you get through the insurance claims process as quickly as possible, provide advice about what to do next, and walk you through it every step of the way.

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How to file a claim

We hope none of these ever happen to you. But, if you need to file a claim following an incident, here’s more information on what to do first.


Intact Service Centre

Intact Service Centre™ can manage your auto claim repair from start to finish. Simply drop off your damaged vehicle and drive off in the rental car we’ve arranged for you. The process is fast, simple and incredibly convenient.

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Rely Network

With our Rely Network® of certified repair shops, you can be sure of high-quality, consistent service. The repairs are guaranteed for as long as you own your home or vehicle.

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Track your claim

Once one of our dedicated claims representative has started your claim, you can track it anytime, anywhere with our online services.

At Intact Insurance, we treat every claim like it’s our own and are committed to providing customers with exceptional service. If you are not satisfied with the service you have received, please contact our Customer Experience Team.

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