We’ve got you
Our network of independent brokers and the dedicated 24/7 claims team will work with you to offer a simple and stress-free experience. You can easily submit and track your home claim through Intact Insurance App or the Client Centre.
30 Minute Claims Guarantee
At Intact Insurance, we take customer satisfaction very seriously. When you call Intact Insurance to report a claim, we guarantee that within 30 minutes of answering your call, one of our dedicated claims representatives will start your claim. That means they’ll start the claims process, and will have the ability to take charge of the situation and arrange emergency support if required. If not, we’ll write you a cheque for the full amount of your annual premium up to a maximum of $1,000*. It’s just one of the ways we work to give you the best possible service experience when filing a claim.
Need to submit a home claim online?
Over 600 000 clients use the app.
Scan the QR code with your mobile phone to download the app
FAQ
Step 1: Get help if you need it and make the area as safe as you can.
If there’s major damage or injuries, call 911
Turn off your engine
Don’t smoke or place flares near your vehicle
Don’t move your car if there are injuries, fatalities, extensive damage or fuel leaks
Step 2: Gather information from everyone involved.
Collect names, addresses and phone numbers of the other drivers.
Step 3: If your car is not drivable, you’ll need a tow truck.
Remember to remove all valuables from your vehicle
If you were involved in a car collision, you can file your claim online.
If you return to your home and find your door or window ajar, call the police immediately. Do not go in. The sooner they arrive, the greater the chance your valuables will be recovered.
In the event of a surprise encounter with an intruder, attempt to flee. If you are blocked in, remain still and allow the intruder to leave. Do not try and stop an intruder from leaving, as the person may be armed.
Do not touch anything or attempt to clean up the mess before the police arrives. You may ruin important evidence. Give the police a copy of your home inventory. This will make it easier to identify a suspect who is caught with your valuables.
Your insurance broker can connect you to our claims team. They can even stay on the line with you as you speak to one of our representatives.
Don’t turn on any electrical switches until your electrical system has been checked by a professional.
First, turn off your main switch if you can do it safely.
If you have gas service, check for fumes – if you notice an odor, call the gas company immediately.
Take steps immediately to protect your property from further damage.
Board up holes or shut off water supplies to ensure your belongings are not damaged further.
Whenever possible, move undamaged items out of wet basements and away from flooded parts of your home.
Standing water and wet materials are a breeding ground for micro-organisms such as viruses, bacteria and mould which can cause disease, trigger allergic reactions and continue to damage materials long after the water damage. Mould growth can start in less than 48 hours.
Save receipts for materials you use – we will cover any reasonable cost associated with protecting your property if the loss is covered by your policy.
Protect yourself by taking these steps:
Secure all glass openings (windows, sunroof) to limit additional damages
Make sure outdoor furniture and fixtures and all vehicles are brought in to prevent them from being damaged
Stay away from glass windows and doors and seek refuge in an interior room with no windows
Avoid using electrical appliances
Take care of your pets: A storm can be a frightening experience, and they could injure themselves or injure you if panicked
Do not light candles or lanterns – they could get blown over causing a fire
Never go out during the storm – flying debris can cause severe injuries
After the storm clears, and you come out, beware of downed power lines and gas leaks
Stay away from heavily damaged areas. Listen to your radio for instructions
Your insurance broker can connect you to our claims team. They can even stay on the line with you as you speak to one of our representatives.
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