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Contact Intact Insurance


Find a location

Find the Intact Insurance location nearest you in the list below. 

Intact Insurance Kelowna

#605, 1708 Dolphin Ave.
Kelowna BC V1Y 9S4

Phone: (250) 762-4880

Toll-free: 1 (800) 665-1261

Hours of operation:

Monday to Friday: 8:30am - 5:00pm

 

Intact Insurance Vancouver

999 West Hastings St., #1100
Vancouver BC V6C 2W2

Phone: (604) 891-5400

Toll-free: 1 (800) 663-9468

Hours of operation:

Monday to Friday: 8:30am - 4:30pm

 

Intact Insurance Victoria

2401C Millstream Road, 246
Victoria BC V9B 3R5

Phone: (250) 385-0866

Toll-free: 1 (800) 663-7209

Hours of operation:

Monday to Friday: 8:30am - 4:30pm

 

General Inquiries

Intact Insurance offers its services through a vast network of independent insurance brokers across the country. Intact Insurance is Canada's largest provider of business, home, and car insurance.

If you have questions about us or our products, your best source for information is your broker. If you have questions about your policy, want to make a change, or need to update your personal information – these are greater reasons to contact your insurance broker. (Your broker information is listed on your policy).

 

Submit a Claim Online

You can submit car and home claims on Client Centre and on the Intact Insurance app.  Login to submit a claim online.


Claims Hotlines

If it’s after business hours and you have an emergency on your hands, here’s the number to call:

Personal Insurance

1 (866) 464-2424

Specialty Insurance

1 (888) 448-4140


Customer Satisfaction

Intact Insurance is committed to providing customers with exceptional service. It is important to us that our customers let us know how we are doing. If you are not satisfied with the service you have received, we encourage you to give us your feedback through the following Complaint Handling Protocol. We want to ensure that your concerns are handled fairly and efficiently.


Online Services

Have questions about the Intact Insurance Online Services? Access the user guide for tutorials, FAQs and more. Access the Online services user guide here.


Consumer Information

Learn more about how you can protect yourself from fraud and the scams that might affect you.


Whistleblower Hotline

Intact is committed to conducting business with the highest standards of integrity, ethics, respect, excellence and social responsibility.

To help achieve this goal, we have established the Whistleblower Hotline for our employees, stakeholders and third parties (e.g. shareholders, vendors, suppliers, etc.) to communicate their concerns and report any suspected unethical incidents.


Website Feedback

We're always striving to make your experience with us better, and our website is no exception.  If you have feedback about our website please complete our website feedback survey.  It will help us improve your website experience. 


For media only:

If you are a member of the media, please contact the media relations team here.