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If you are not satisfied with the products or services you received from Intact Insurance, take these steps:

  • First, talk to your broker about your concerns. They can offer independent advice and act on your behalf when dealing with your insurance company.
  • After, if you are still not satisfied, contact us directly. Based on where you live, the way to contact us will differ.
  • Residents of Quebec: contact us through our regional Complaints office (see below)
  • All other customers: contact us through the Office of the Ombudsman (see below)

Customer complaints assistance

We value your business and we take your complaints seriously. Please contact us if you have any concerns related to the products or services you received.

All customers EXCEPT Quebec residents:

Office of the Ombudsman
Intact Insurance Company of Canada
700 University Avenue, Suite 1500
Toronto, Ontario M5G 0A1
E-mail: ombudsman@intact.net
Phone: 1-866-302-5094
Or use our Online Complaints Form

Customers who are Quebec residents:

Intact Insurance Company of Canada
2450 Girouard St. West
Saint-Hyacinthe, QC J2S 3B3
E-mail: complaint@intact.net
Phone: 1-800-363-5401

Quebec residents who remain dissatisfied with the resolution proposed and/or with the handling of the complaint itself may ask that a copy of the complaint file be forwarded to the Autorité des marchés financiers (AMF). The AMF examines all complaints received and may recommend mediation if deemed advisable and the parties agree. Please note that the AMF does not provide monetary compensation with respect to consumer claims (other than cases covered under its specific programs).

Consumer agency support

If you have a complaint about Intact Insurance's complaint-handling procedures and processes, contact the Financial Consumer Agency of Canada (FCAC). Please note that FCAC does not provide redress or compensation and does not become involved in individual disputes.

Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, Ontario K1R 1B9